“Being heard is so close to being loved that for the average person, they are almost indistinguishable.” — David Augsburger, Caring Enough to Hear and Be Heard
Jim and Jackie are a work in progress. One of the “love languages” dear to Jackie's heart is a partnership with active listening. When she feels heard, she feels loved. It took years for Jim to catch on. But he's figured out she is happiest when she can share her frustrations openly. And he is happiest when she is happy.